ICT Consultancy and Solution Development Partnerships
At Global Base Solutions, we believe that it’s time organizations see technology as an enabler. We are driven by the mantra, ‘If it’s thinkable, then it’s doable’ and believe that once you are guided by that mantra, then you can innovate, always. With this in mind, we listen to our clients, note down their needs and employ best practices to invent the next practices that will meet and exceed their current needs. Our expert consultancy covers the full life-cycle from requirements analysis, design, coding, piloting & testing, deployment and 24×7 support and maintenance of the said systems. We bring on board our expertise and ensure that we and the systems we develop for you add maximum value to your business
Training
Global Base Solutions’s training program was started with an aim of providing continuous high quality training services to improve the skills and competences of its clients as well as assess their training needs. Global Base Solutions places a large emphasis on end user training because we believe that a key component of success for the ERP implementation project is to transfer knowledge to system users; the company therefore strives to create a union between the end users and the software. Because of this commitment the company teams up the end users with its experienced trainers that know specific application modules inside and out.
- Technical support employee training; These are employees responsible for an organization’s electronic systems. They are given necessary technical training that includes hardware management and database input, specific knowledge on roles and user management especially user roles management & password roles management.
- Management divisions employee training;
They are responsible for selecting and overseeing an ERP system hence they are offered training called functional area training. - Microsoft Dynamics CRM
The CRM System is a set of solutions which enables our clients to reduce costs and increase profitability by organizing and automating business processes. - End-user training;
This covers the general staff of an organization who will be using the new system day-to-day. They are equipped with general information, fostering new skills, and evaluation progress reports, vital components of end-user staff training.
Support
Global Base Solutions Help Desk Support Plan goes beyond the basics to provide a single point of support for your implementation, including a dedicated support manager, guaranteed response times, and a dedicated existing customer team. The team has an average of over 5 years and its members are dedicated to providing the answers you need, when you need them. Our Help Desk Support Plan complements the Microsoft Business Ready Enhancement Plan, adding a layer of issue resolution protection for your investment.
- A highly responsive service level agreement
- Increased reliability and end user satisfaction
- Minimized administrative costs and reduced IT risk
- Predictable IT administration spending
- Reduced cost of your IT environment